Water Department Contacts:

Customer Billing Inquiries Phone: 304-876-2574 Email
Water Treatment Plant Inquiries and/or Emergencies Phone: 304-876-2394 Email
Pay My Bill Online Questions about online bill pay 304-876-2574

Water Plant Hours of Operation

Monday -Saturday 6:00 a.m. to 2:00 a.m.

Sunday - 6:00 a.m. to 4:00 p.m.

Water Billing Office Hours of Operation

Monday - Saturday 8:00 a.m. - 4:30 p.m.

Mission Statement

The mission of the Shepherdstown Water Department is to provide a safe, aesthetically pleasing, and abundant supply of affordable water for potable as well as fire protection uses to our customers in a manner that promotes efficient and reliable service.

Water Board Members/Agendas/Minutes

Rates and Service Application:

Our current service rates may be viewed by downloading the following PDF File .

Our service application can be viewed by downloading the following PDF File .

2023 Water Quality Report

The most recent water quality report for the Shepherdstown Water Department is now available and may be downloaded here. This brochure is a snapshot of the quality of the water that we provided last year. Included are the details about where your water comes from, what it contains, and how it compares to Environmental Protection Agency (EPA) and state standards. We are committed to providing you with information because informed customers are our best allies. If you would like to observe the decision-making process that affects drinking water quality or if you have any questions, comments or suggestions, please attend any regularly scheduled water board meeting held on the last Thursday of each month at 1:00 pm in the Town Hall or call Charles Coe Chief Water Plant Operator at 304-876-2394



Water Saving Tips

Water bill got you down? Here are a few tips to help you save some cash and conserve water at home.


Saving Water Indoors.


  • Verify that your home is leak free. Many homes have hidden water leaks. If you suspect that you may have a leak contact our office at 304-876-2574 to arrange for one of our employees to meet with you at your home to check for the presence of leaks.
  • Repair dripping faucets by replacing the washers. If a faucet in your home is dripping at a rate of one drop per second, you could be wasting approximately 2,700 gallons per year which can add to your utility bills as well as strain your private septic system.
  • If your toilet handle sticks in the flush posisition, replace or adjust it.
  • Check for toilet tank leaks by adding food coloring to the tank. If the toilet is leaking the colorant will appear in the bowl of the toilet within an hour or so. These leaks are typically caused by old or worn flapper's in the toilet tank which are very inexpensive to replace.
  • Avoid flushing the toilet unnecessarily. Dispose of tissues, insects and other similar wastes by throwing in the trash rather than in the toilet.
  • Install water softening systems only when absolutely necessary. Save water and salt by running the minimum amount of regenerations necessary to maintain softness. Turn softening systems off when on vacation if possible.
  • Never pour water down the drain when it can be used elsewhere such as gardening or cleaning.
  • Never use running water to defrost frozen foods, thaw in the refrigerator overnight or use the defrost function on your microwave.
  • Turn off the sink faucet while scrubbing dishes and pots.
  • Wash only full loads of laundry.
  • If you're replacing your washing machine, consider replacing with an "Energy Star" labeled machine.
  • Take Shorter Showers. 5 Minutes or less is best!


Saving Water Outdoors.


  • Water lawns during the early morning hours when temperatures and winds are at their lowest This reduces losses from evaporation.
  • Don't allow sprinkler systems to water your street, driveway or sidewalk. Position them so water lands on the lawn and shrubs, not the paved areas.
  • If installing irrigation systems, consider devices that are mostly water efficient for use. Micro and drip irrigation and soaker hoses are examples of water efficient irrigation methods.
  • Check any sprinkler systems regularly for proper operation and the presence of leaks.
  • Adjust lawn mower blades to at least three inches (or the highest setting available) A higher cut encourages grass roots to grow deeper, shades the root system and holds soil moisture better than closely clipped lawns.
  • Plant drought-tolerant grasses, ground covers, shrubs, and trees. Once established, they do not need water as frequently and usually will survive short dry periods without watering. Group plantings together based on similar water needs.
  • Avoid the installation of ornamental water features (such as fountains) unless the water is recycled.
  • Do not leave sprinklers or hoses unattended. A garden hose can flow several hundred gallons of water in only a few hours. Use a kitchen timer to remind yourself to turn the sprinklers off.
  • If you must wash your car, park on the grass and use a hose with an automatic shut-off nozzle.
  • When using a nozzle on a hose, always turn it off at the faucet instead of the nozzle. Check hose connectors to make sure rubber or plastic washers are in place.
  • Use a broom not a hose to clean driveways and walkways.